Frequently Asked Questions

HOW DO ROLL-OFF DUMPSTER RENTALS WORK?

Step one of renting a dumpster is calling us to tell us what project you are doing. One of our project managers will then assist you with the correct size, weight necessary, and how long to rent the roll-off for. We then place your order and dispatch it to our driver.

WHO AND HOW DO I PAY?

For first time customers, we take payment up front. A check can be made to Tonner Dumpster Services. After your first rental, payment can be made by credit card or by check after we send you an electronic invoice.

WHO DO I CALL WHEN I AM READY FOR PICK UP?

When you are complete with your dumpster rental, you simply call us at 260-438-9203 to call in a final removal. Dumpster removal can take anywhere between 24-72 hours. Your rental ends the day you call in for final pick up.

WHAT CAN AND CAN'T I PUT IN A DUMPSTER?

Just as there are rules pertaining to what you can toss in your trashcan, there are also guidelines to follow when it comes to your rented dumpster. These rules are in place for environmental reasons as well as local and state regulations related to waste disposal. If you have concerns regarding specific items, please call 260-438-9203.

PROHIBITED ITEMS
  • Whole tires (must be cut in fourths)
  • Asbestos materials *
* If disposing of asbestos materials, you must line the dumpster with 4 mil plastic then put the asbestos in and then cover it with the plastic. Or you can put the asbestos in plastic bags. But nothing else can be added to the dumpster. If you have other things for the dumpster another dumpster must be rented for those items.

WHAT DUMPSTER SIZES ARE AVAILABLE TO RENT?

Our dumpsters come in 13 yard, 15 yard, 20 yard, 25 yard, 30 yard, and 40 yards. Please see our services page to see the dimensions of each roll off container.

IS THERE A RIGHT WAY TO LOAD THE DUMPSTER?

Yes, spreading material evenly inside the container is best. You CANNOT overload the container passed the top. Dumpsters must be water-level full (our dumpsters do not have a line marked as a fill line like some other companies do). Over loading the container may result in additional fees due to driver’s time and delays suffered. Nothing can be hanging over the walls, or sticking out of the top.

DO I HAVE TO BE THERE WHEN MY DUMPSTER IS DELIVERED?

You do not have to be there when our driver shows up for delivery. Please give us very specific placement instructions and we will deliver the dumpster according to these instructions. If the dumpster needs to be placed in an area/spot that is not easily described over the phone or if the delivery location is especially crucial, then it would be a good idea for someone to be there to ensure the dumpster is placed in the right spot.

DO I HAVE TO BE THERE WHEN MY DUMPSTER GETS PICKED UP?

No. But please do not have anything blocking the access of the dumpsters, including cars, gates, and or equipment. Please have everything out of the way so our driver has a clear path for pick up.

Serving Wells County and Northeast Indiana

Tonner Dumpster Services is a roll-off dumpster rental business headquartered in Bluffton and serving the Wells County and Northeast Indiana area.
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